General FAQ
Q. What is Pretty Heir Wigs?
A. Pretty Heir Wigs is an online hair store offering luxurious wigs crafted with 100% Human Virgin Hair and HD Lace. Our mission is to provide inexpensive high-end wigs that exude quality and style, empowering individuals to feel confident and beautiful.
Q. How do I Track My Order?
A. Track your order with FedEx! Enter your tracking number (found in your shipping confirmation email) on the FedEx website.
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Follow your order’s journey with this direct tracking link:
Stay up-to-date with your shipment status!
Q. What is your refund & return policy?
A. All sales are final. We have a strict no-refund and no-return policy due to sanitation and hygienic reasons. Please review your order carefully before purchasing.
Q. Can I cancel or change my order?
A. Unfortunately, once an order is placed, it cannot be canceled or changed as all sales are final. Please review your order carefully before purchasing, as we cannot accommodate changes or cancellations for any reason.
Q. How do I contact customer service?
A. Fill out our Contact Form with any questions or concerns and our customer service team will respond Mon-Fri, 9AM-5PM.
Q. What payment methods do you accept?
A. We accept credit cards (Visa, Mastercard, Amex, Discover), PayPal, Afterpay, Klarna, Shop Pay, Apple Pay, and Google Pay. All securely processed through Shopify.